OFFICE OF GENERAL AFFAIRS Q&A

Office of Environment Management
Q&A
1 Q:Where can I take school bus? Access to the timetable?
A:Please go to “announcements” in the site of Environmental Management Section Department for latest timetable and stops of school bus.
2 Q:How to book a classroom?

A:During winter summer vacation: Please fill in “Application for Borrowing Classrooms or Facilities” from Environmental Management Section Department for application.
During semester:For e-desk: Please fill in “Application for Borrowing Classrooms or Facilities” from Environmental Management Section Department, and go to Curriculum Section for approbation (also to Social Education Section if in evenings holidays), then go back to Environmental Management Section Department to finish the application.
No needs for e-desk: Please fill in “Application for Borrowing Classrooms or Facilities” from Environmental Management Section Department, and go to Curriculum Section for approbation (also to Social Education Section if in evenings holidays), then go back to Environmental Management Section Department to finish the application.

3 Q:What if equipment in classroom is out of order?
A:Please report to nearest department office, or dial extension (1131) for reporting to Environmental Management Section Department.
4

Q:What if my classroom is locked?

A:Please go to Section of Environment Management for borrowing keys (with student ID), and
return keys before 17:00 on the same day.
5 Q:What if there is no chalk or blackboard eraser?
A:Please take them from nearest department office. If there is out of stock in department office, take it from the Section of Environment Management.


Section of Financial and Property Management
Q&A
1 Q.How should I enroll if my university fees are paid by credit card or ATM transfer? How is the receipt obtained?

A:
1. Students who paid the fees via ATM transfer or by credit card should tell the staff    your payment method at enrollment. If there are problems, please show your proof of payment such as ATM transaction receipt or warrant of payment.
2. The receipt can be obtained on the CTBC bank website:https://school.ctbcbank.com/cstu/index.jsp

2

Q. How many ATM machines are there on campus?

A: There are five ATM machines on campus, respectively belong to Bank of Taiwan, CTBC and Taiwan Post. The two ATM machines of Bank of Taiwan locate in College Of Engineering Building beside the food court and the second floor of Administration Building. The two CTBC ATM machines are in 7-11 convenient store and on the first floor of College Of Design And Arts Building. Taiwan Post’s ATM machine is outside of College Of Foreign Language Building J100.
3

Q. When will the payment slip of university fees and accommodation form be issued? What can I do if I do not receive them?

A:
(a) The payment slips of first semester will be sent to first-year students two weeks prior to enrollment and one month prior to enrollment for current undergraduates.
(b)The payment slips of second semester will be sent to all students one month prior to enrollment. (c)The specified time above can be changed according to actual operation process.

(d)Students who have not received the payment slips can find them on the website of Office of the General Affairs, Department of Cashier and Fixed Asset Management or new announcements on DYU website and print the page. Alternatively these payment slips can be enquired and requested by calling the office given above.

4

Q. What are the salary payment methods?

A.If you work as a long-term student worker or project assistant, please provide your bank account numbers to the university (there is no transaction fees for students). The payments will be paid on specified dates. If your payment is paid in cash or check, please bring your ID (student ID, Citizen ID etc.) and your bank account number to us during business hours. If you are getting someone else to do this for you, please ensure both of your IDs are presented otherwise the payment cannot be made. Or visit our website http://ac.dyu.edu.tw/ac/pay/index.htm
5

Q. What are the payment dates of part time job salary?

A: The payment date is on the 15th of the following month or on the next business day if the 15th is holiday in that month. The payment can be received after mid-night on the date.
6

Q.  When will the approved payment be transferred to the account provided?

A.When the payment is transferred, we will send an email to notify the payee. If the payment method is deposit, please check the bank account provided on the next day( holidays not included) to ensure the payment is received. If the payment is to be made in cash or check, please bring your ID (student ID, Citizen ID etc.) and bank account number to us when receiving the message. If you are getting someone else to do this for you, please ensure both of your IDs are presented otherwise the payment cannot be made. Or visit our website http://ac.dyu.edu.tw/ac/pay/index.htm

7

Q. How to provide the account information as a non-university staff? (project assistant or part-time jobs)

A. When filling the application form of the payment, please include the Citizen ID number as well as the bank account number.
8

Q. When will the internet at the dormitory be available after the fees paid?

A. Two to three working days are required after the application form is received with payment made.
9

Q. What are the electricity charging rates of the air conditioning in the dormitory?

A. The conditioning fee is included in the dormitory fees at the beginning of academic year ( Please refer to the statement of school fees issued on the Accounting Office website http://ao.dyu.edu.tw/news/news.html ). When the year finishes, the actual usage will be calculated. If the usage exceeds , extra payment will be required. If the usage is less , refund will be made accordingly . The charging rate is based on the average electricity cost on anterior academic year.

10

Q. How to borrow the graduation academic costume? When does the costume need to be returned?

A:
(1) The graduation academic costume application will be open in the second semester by the Department of Cashier and Fixed Asset Management for graduates in that year. The class representative will record the number and name list and hand the application form to the department.
(2) The costumes should be returned on the day of graduation ceremony or within two weeks after graduation ceremony.



Section of Resource Menagement

Q&A

1

Q:How to borrow wireless microphones and tablecloths?

A:Borrowing of public goods: mainly for the use of teaching classes or departmental activities..
(1)Borrowing method: Students can apply for borrowing of items before class or activities. On the day of class or activity, they need to deposit the student ID card so as to borrow the required itmes. The depsited student ID card can be withdrawed only if the borrowed items are returned undamaged. If there is any loss, it will be compensated according to the regulations of the school. In principle, borrowed items should be returned immediately after class or immediately after the event.
(2)Borrowing items: movable projection screen, red tablecloth, potted flower, tray, signage (mobile, large, medium, arrow type), laser pointer, hand bell, etc.

2

Q:I need school envelopes and stationery, What should I do?

A: If you need envelopes or letter papers, please purchase them at the bookstore on the first floor of the College of Foreign Languages Building.

3

Q:What are the school restaurants in the school and what kind of food services are available?

A: The school food court provides buffet food, fast food, dumplings, pasta, beverages, fruits and other catering services. For details, please check the latest notice of the Section of Resource Management.

4

Q:How to pick up off-campus mails?

A:
(1)Regular mails will be dispatched to the department offices and the registered mails shall be picked up at the Postal Agency of the Office of General Affairs.
The time for picking up the mails is as follows: Monday to Friday, 9:00 am to 17:00 pm (If you are sending a letter to the announcement on the same day, please pick it up in the afternoon).Location: Postal Agency, the first floor of the Administrative Building(A104). (2)We will ask the department administrative assistants or student workers to pick up the mails on a daily basis at the postal agency.

5

Q:Does the school have a post office? How to apply for an external mail? Is there a post office ATM machine?

A: There is currently no post office on campus. However, there is a postal agency on campus. ?The ATM is located in the foreign language building J100.

6

Q:What kinds of postal services are provided and the business hours?

A: Business hours: Monday to Friday,9:00 am to 5:00 pm. The deadline for registered mails for the day is 2:30 pm. (The winter and summer vacation hours will be announced separately).
Services provided:
(1) Sales of stamps, standard envelopes, and postcards.
(2) Sending all kinds of registered letters and domestic parcels.
(3) When submitting the mail, please make a note of the postal code.
(4)Please contact the off-campus post office for processing international parcels, registered mails, and domestic and international express mails.
Note: For postal deposits, such as deposits, withdrawals, drafts, etc., please contact the off-campus post office. ?(The agency is not authorized to handle these business.)

7

Q:How can dormitory student residents pick up their mails?

A:
(1) Mails and parcels--1.Ordinary mails (print) and prompt delivery mails: The dormitory cadre are responsible for picking up the afore-mentioned categories of mails at the postal agency of the Office of General Affairs. (The envelope number must be indicated on the envelope; those not providing complete contact info will be dispatched to the students’ department offices).2.Prompt registered mails and parcels: Students should pick up these important items in person at the ostal agency.

(2) Express mails and parcels--The express company mailman will contact the student recipients directly for item pick-up.   

8

Q:How to query student letter parcels.

A:
(1) Receipt of registered mails and parcels (including prompt registered ones) will be documented at the school’s postal agency for students’ enquiry.
Steps: Logging on the school website → General Affairs Office → Resource Management Section → Student Mail Enquiry.( http://163.23.1.82/ga_main/ga_post/index.jsp?receiver=&addr=)
(2)The time for picking up the mails are as follows: Monday to Friday, 9:00 am to 11:00am, 14:30pm to 17:00 pm (If the letter is sent to the announcement on the same day, please take it in the afternoon)
Location: The first floor of the Administrative Building of the postal agency (A104).

 

 

Section of Maintenance Management
Q&A
1

Q:Does the dormitory have 24-hour supply of hot water?

A:Supply of hot water is from 4pm to 11pm. If you needs water hot water other than this time period, please use the 24-hour hot water supplier on each dormitory floor.
2 Q:How to check AC bills?
A:Please go to the website of Section of Maintenance Management for more details.
3 Q:How to apply for repairing damaged requipment?

A:Applying as students: If the damaged equipment is at the classroom, you can report the case to the department office. If the damaged equipment is at the dormitoy, you can report the case to the dormitory.Applying as faculty: Please fill in the Repari Application Form on the I-CARE.

4 Q:How to apply for equipment or property damage repairs?
A:Please fill in the Property Repair Application and Checklist Form and send it to the Section of Maintenance Management.
5 Q:What to do when I found the facility is leaking water or the equipment trips circuit breaker?
A:Please call school extention1100-1105 for repairing application during office hours. Please call 1150-1151 during non-office hours.
6 Q:How to apply for campus phone installment and transfer of phones installment?

A:Please fill in the Telephone Business Application Form and send it to the Section of Maintenance Management.If you apply as an individual user, please fill in the form and prepared personal ID documents for application.

Top